box. Yes, box.
The handset speaker (or software that controls it) on Shira's Blackberry Pearl just randomly stopped working the other day. Poof, suddenly she can't hear people talking on the phone.
T-mobile was nice enough to ship her a new unit for free.
Today, we arrived home and found the new unit's box, minus the phone. D'oh.
T-mobile is again being great and shipping off a new phone, no questions asked.
I guess their customer service department got points and their order fulfillment department lost them.
--Ben
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