This article mentions one of my favorite management books -- Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency by To m Demarco.
It's one of those books that you read and makes so much sense you wonder why you didn't think of the approach yourself.
If you are in a stressed out work environment, stop what you are doing, get the book, read it, then add slack. You'll be glad you did.
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