I just finished having very minor surgery on my neck. I'm not even sure it counts as surgery, as the goal was to remove a harmless cyst. Still, a scalpal was used so in my book, it counts.
The process was pretty painless. Though the only thougt I had during the whole event was - gosh, this Dr. Has the worst customer service ever. I kept thinking to myself that I really do have to switch doctors, as this one is ridculous.
How so?
- She didn't know my name.
- she didn't know anything about my last visit
- she did nothing to try to make me feel comfortable during the process
- the majority of the words she did say were to her nurse, talking about the surgery (training her maybe?)
- she used the side of my head as a table to hold supplies, and didn't applogize or explain to me what she was doing
- she complained about how little money doctors make these days
- I had been trying for 3 weeks to get her to fill a prescription or at least call me back. She never did, nor did she acknowledge my efforts over the weeks
- she treated me like an interruption in her day
All of these issues could have been resolved by reading my chart, annotating it with a few small details, and simply putting forth a bit of effort.
Does she need to do all that fluffy stuff? Not at all. Of course, I don't need to go to her in the future either.
--Ben
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